Withheld · PixelArc Ventures Ltd

Support

Need help? Email hello@pixelarcventures.co.uk — we aim to reply within two working days. Include the player ID from the app's Settings screen if your question is about your story progress or purchases.

Common questions

The app isn't calling me. Check that notifications are allowed for Withheld and that your call window (Settings) covers hours when you're awake. Calls never bypass Do Not Disturb.

Voice replies aren't working. Voice is optional — every choice can be tapped. To speak instead, allow the microphone permission and try again during a call.

Restore my subscription. Open Settings inside the app and tap RESTORE PURCHASES with the same store account you bought with.

Manage or cancel a subscription. Subscriptions are managed by your app store: Google Play → Payments & subscriptions, or iOS Settings → Apple ID → Subscriptions. Uninstalling the app does not cancel a subscription.

Delete my data. See the data deletion page — pseudonymous players, 30-day turnaround.

Policies

Privacy policy · Data deletion